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Here you will find the most frequently asked questions. Is your question not included? Then contact our Customer Support.
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Frequently Asked Questions
Product
5 Questions
Order
2 Questions
Shipping
3 Questions
Payment
4 Questions
Warranty
2 Questions
Other
1 Question
Product
To keep your jewelry looking beautiful and lasting longer, gently wipe it with a soft, dry cloth after each use to remove any dirt, oils, or moisture. When not wearing it, store your jewelry in a protective pouch, its original cover, or a closed jewelry box to help prevent scratches, tarnishing, and exposure to dust and humidity. Proper cleaning and storage will help maintain its shine and quality for years to come. ✨
We offer two types of jewelry collections:
- Jadau Kundan Jewelry: Crafted with a durable brass base, coated with silver and finished with luxurious gold plating. These pieces are adorned with premium Jadau Kundan stones, giving them a traditional and elegant look.
- Victorian Jewelry: Made with a high-quality brass base and finished with either Mehndi Victorian or Black Victorian plating. These pieces feature a distinctive antique-inspired finish, making them perfect for timeless and sophisticated styling.
All our jewelry is carefully crafted to combine beauty, durability, and exceptional craftsmanship.
Yes, our jewelry is generally safe for sensitive skin. We use high-quality materials and plating processes to ensure comfort during wear. However, as skin sensitivities can vary from person to person, we recommend avoiding prolonged exposure to moisture, perfumes, and chemicals to help maintain the jewelry's finish and ensure the best wearing experience.
The choice depends on your personal style and the occasion. Jadau Kundan jewelry is perfect if you love traditional, royal, and festive looks, making it ideal for weddings, celebrations, and ethnic outfits. Victorian jewelry offers a more antique and elegant appeal with its distinctive finish, making it a great choice for both traditional and contemporary styles. Choose Jadau Kundan for a classic statement and Victorian jewelry for a sophisticated, timeless look.
For a beautifully layered look, start with a choker, add a short necklace, and then a long necklace to create depth and elegance. For bridal styling, you can complete the look with a matching hip belt (kamarbandh) for a regal and traditional appearance.
Order
We usually ship orders the next day after they are placed. In rare cases, processing may take up to 3 business days. Once your order has been shipped, the courier partner will send the tracking ID and shipment details directly to your WhatsApp number (the receiver's number provided during checkout), allowing you to track your parcel easily.
We currently do not offer order cancellations or exchanges, as orders are processed and packed quickly to ensure fast delivery. We kindly request that you review your order carefully before placing it.
Shipping
We ship all orders on a priority basis. Most orders are delivered within 1–4 working days from the order date. While we strive for timely delivery, rare transit delays or courier misrouting may occasionally extend the delivery time. We appreciate your patience and understanding in such cases.
There are no shipping/delivery charges within India. As we provide our clients free shipping pan India.
You we do ship Internationally worldwide. Courier service we use to ship our international parcels are via "DHL" & "Fedex"
Payment
We offer a wide range of secure payment options, including UPI (Google Pay, PhonePe, Paytm), Bank Transfer, Debit Cards (Visa, Mastercard), Credit Cards, and International Cards for customers worldwide.
Yes, absolutely. All payments are processed securely through Razorpay, one of India's most trusted payment gateways. We are also a Razorpay Verified Business, ensuring a safe, reliable, and secure payment experience for our customers.
Currently, we do not offer Cash on Delivery (COD). To ensure smooth order processing and faster dispatch, we accept secure prepaid payments through trusted payment methods such as UPI, cards, and bank transfers.
Refunds are issued only if an order is lost in transit and if we are unable to provide a replacement or complete the delivery.
Warranty
We provide a warranty on beads and stones used in our jewelry. If any bead or stone comes off due to a manufacturing issue, please contact us, and we will be happy to assist you.
Yes. If your warranty claim is approved and the damage is found to be severe and beyond repair, we may request that you return the damaged item. Once received and verified, we will provide a replacement with a new product.
Other
You can reach our customer support team through WhatsApp at +91 9390096228, Instagram (@_dulhanjewels), or by email at support@dulhanjewels.com. We're always happy to assist you with any questions or concerns.